FAQS.

• CHANGING OR CANCELLING ORDERS.

Should you wish to change your order after your payment has been processed, please email us immediately info@bigoudibigouda.com and we will try our best to accommodate your request. 

Should you wish to cancel your order after payment has been processed, please email us immediately info@bigoudibigouda.com  and we will try our best to accommodate your request. We are unable to cancel orders after items have been shipped.

• PAYMENT.

All payments for items purchased through BIGOUDI BIGOUDA will be made through a secure payment gateway. You will get a proof of purchase by email.

• DELIVERY TIMES.

SENDLE is a registered B Corp and Australia's first 100% carbon neutral delivery service partnering with South Pole. 

Check our Delivery Policy.

AUSTRALIA :STANDARD (with tracking) - 1 to 3 days

INTERNATIONAL

1. Zone 1 - New Zealand (10-20 working days)
2. Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
3. Zone 3 - Rest of the world (25-30 working days) 

*Expect delays with this challenging time.

FOR EXPRESS SHIPPING : We use DHL and Australia Post.

• POSTAGE COST.

DOMESTIC : $7.90

Delivery is free for orders $100 and over.

INTERNATIONAL : From $13.90

Delivery is free for orders $150 and over.

• PICK UP ORDERS.

 We are not offering this service. Only shipping is available.

• WHOLESALE.

For wholesale enquiries, please contact us.