FAQS.

  • CHANGING OR CANCELLING ORDERS.

Should you wish to change your order after your payment has been processed, please email us immediately info@bigoudibigouda.com and we will try our best to accommodate your request. 

Should you wish to cancel your order after payment has been processed, please email us immediately info@bigoudibigouda.com  and we will try our best to accommodate your request. We are unable to cancel orders after items have been shipped.

  • PAYMENT.

All payments for items purchased through BIGOUDI BIGOUDA will be made through a secure payment gateway. You will get a proof of purchase by email.

  • DELIVERY TIMES.

SENDLE is a registered B Corp and Australia's first 100% carbon neutral delivery service partnering with South Pole. 

Check our Delivery Policy.

AUSTRALIA :STANDARD (with tracking) - 1 to 3 days

INTERNATIONAL

  1. Zone 1 - New Zealand (10-20 working days)
  2. Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
  3. Zone 3 - Rest of the world (25-30 working days) 

*Expect delays with this challenging time.

FOR EXPRESS SHIPPING : We use DHL.

  • POSTAGE COST.

    DOMESTIC : $7.90

    Delivery is free for orders $100 and over.

    INTERNATIONAL : From $13.90

    Delivery is free for orders $150 and over.

    • PICK UP ORDERS.

     We are not offering this service. Only shipping is available.

    • WHOLESALE.

    For wholesale enquiries, please contact us.